Refund & Returns Policy

At Beluxe Jewel, your satisfaction is our priority. We want you to be completely delighted with your purchase. If your piece isn't exactly what you envisioned, we're here to make the return or exchange process as smooth as possible.

1. Return Window

To preserve the integrity and quality of our jewelry, returns must be initiated within the following timeframes.

Standard Purchases

Return requests must be submitted within 5 days of delivery.
Approved items must be shipped back within 30 days of delivery.

2. Eligibility & Condition Requirements

To qualify for a return, exchange, or refund, all items must be returned in pristine condition.

Eligible Returns Must Be:

Unworn and Unaltered

Items must show no signs of wear, scratches, damage, resizing, or modification.

Returned with Original Packaging

Including:

Beluxe Jewel presentation box
Travel pouch
Diamond grading certificates (if applicable)
Any accompanying documentation

Security Tags Intact

Any attached security tag must remain attached and untampered with. Removal of the security tag voids return eligibility.

Unused and Sealed (Where Applicable)

For hygiene and safety reasons, applicable products must remain unopened and in their original sealed packaging to qualify for a full refund.

3. Returnability Guide

Item Type	Returnable?	Refund Method
Ready-to-Ship Jewelry	Yes	Original Payment Method or Store Credit
Klarna Purchases	Yes	Full Refund Only
Custom Designs	No	Final Sale
Personalized / Engraved Pieces	No	Final Sale
Eternity Bands	No	Final Sale
Sale & Promotional Items	No	Final Sale
Gift Cards	No	Non-Refundable

4. Exchanges

Eligible items may be exchanged for another item of equal or greater value, subject to product availability.

Any price difference must be paid before the replacement item is shipped.

5. Refund Process

Once your return is received, our jewelry specialists will carefully inspect the item to verify its condition and authenticity.

Inspection Timeline

Please allow up to 7 business days for inspection and processing.

Approved Refunds

Refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on your payment provider or financial institution.

Non-Refundable Charges

Original express shipping fees are non-refundable.
Any third-party payment processing fees may be deducted where permitted by law.

6. Important Legal & Security Information

Authentication Verification

Every Beluxe Jewel piece is documented and authenticated.

If a returned item:

Does not match our internal records,
Shows signs of tampering,
Contains substituted stones or materials,
Or has been altered in any way,

the return will be rejected and the item will be returned to the sender.

Unauthorized Returns

Returns sent without prior Return Authorization approval will not be accepted.

7. How to Start a Return

To begin a return request, please contact our Customer Care Team.

Email: care@beluxejewel.com

Please Include:

Your Order Number
Reason for Return
Whether the purchase was made using Klarna

Once approved, you will receive detailed return instructions.

Packaging Instructions

Securely package your jewelry.
We recommend double-boxing the item for maximum protection during transit.
Use a trackable and insured shipping method.

Return Address

Beluxe Jewel Returns

Rohit Panchani
1620 Carvin Way
Pflugerville, TX 78660

8. Need Assistance?

Our Customer Care Team is available to assist with any questions regarding returns, exchanges, or refunds.