Frequently Asked Questions
My Orders
It takes approximately 2-3 weeks to craft most items.
Orders can only be modified within 24 hours of placement.
Yes, we offer full customization. Please contact our support team.
Our jewelry experts are happy to assist you 24/7 via live chat or phone.
It is highly accurate and easy to use with any standard mobile device.
Yes, engraving is complimentary for a wide selection of rings.
Absolutely! Our settings can be purchased separately without a center stone.
Yes, we offer a vast inventory of loose lab-grown and natural diamonds.
We ensure 100% flush matching sets for almost all our engagement rings.
Yes, a tracking link will be provided once your item ships.
Please call us directly to place a secure phone order.
Yes, explore our "Ready to Ship" section for immediately available items.
Our sourcing team can find specific diamonds not listed on the site upon request.
Yes, all 14k and 18k white gold rings are finished with rhodium for maximum brilliance.
Need Assistance?
If you experience any problems with our website or your order placed on this website, for example, editing the details of an order, including shipping, sizing, addresses, or cancellation, please feel free to send us a message by clicking the button below. You can also contact us by email at customerservice@beluxejewel.com.
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